NO-RISK 30-day Money Back

At Ice Cache we value our relationship with you and understand that some times an item may not be the right one for you at this time.

We guarantee your purchase and that the quality of our merchandise will meet or exceed your expectations. If you are not delighted with your purchase you may return it to us within 30 days for a complete refund.

We strive to achieve the best quality of mailing your jewelry in perfect condition.  On rare occasions an item is damaged in route to you.  If this happens to you please contact us as soon as possible. We will make the best effort to replace or credit the item back to you.  All of our packages are shipped insured and is covered against theft, loss and damage.

Ice Cache is proud to offer return shipping at no cost to you! Please see details below.

Products which have been modified by another 3rd party jeweler or abused will not be accepted for exchange or refunds.

Should your merchandise become defective within 60 days following your purchase date, we will gladly accept the item back to our warehouse and happily have one of our professional fix the piece or replace it. Please note products which have been modified by another 3rd party jeweler or abused will not be covered under our free repair warranty.

Is your warranty up and you need help on repairing an item, No Problem. Ice Cache gladly offers repair to an item with free shipping.  A quote will be given before repair has begun.